FAQ - Why do some parents see an option to "remove" their child and others don't?

The decision to display "remove" or "no longer a current" is determined based on whether the student record has been used before.

The "remove" button is presented if the student has not been associated with any forms that have been submitted. Once a student is associated with a form or order, they're on the record permanently, because otherwise they would cause other data to become invalid. The "remove" button is there to fix mistakes (i accidentally created a second Sally).

If the student has been associated with any forms that have been submitted, parents will only have the option to make them Inactive. Moving them to inactive (by clicking the "no longer a current" button) will remove them from the directory and everywhere else meaningful.

• Related Articles

• Student/Child Access

  Student Logins/Emails There are two ways students are able to login and be connected to the family contact record and have access to student forms: Option #1 You have the option to collect Student Email Addresses on the Student Form when a user logs ...

• FAQ - How do I delete comments from a content page?

  To delete comments and replies once they are posted to a page, an admin (or a user with privileges to moderate comments on a page) can go to the page and use the "remove" button. You will receive a pop-up message asking if you are sure. ​

• FAQs - Sales Reports

  FAQ - Why is certain information no longer showing up on my report? Most likely a SKU was removed from a form or an option was removed from a SKU. When an option is removed from a SKU, that option will no longer appear on your sales report. For ...

• Customizing the Student Form

  The Student Form is found in the List of Open Forms.  It is Step 2 in the "Family Information" forms. To edit/customize this form: Go to People > Configuration > Student Form. The numbers in the screen shot above correspond to the fields below. You ...

• FAQs - Email

  FAQ - Do you have SPF or DKIM email authentication? We utilize both SPF and DKIM. We send from specific IP addresses that have been warmed up according to ISP standards, and we maintain feedback loops with all major ISPs. We also carefully monitor ...