FAQ - Is there a way to process mass refunds?

FAQ - Is there a way to process mass refunds?

If you need to refund items in a group, you can use the Refund Worksheet. This report produces an on-screen worksheet that allows you to refund many SKUs across many orders at once and optionally issue account credits. This is particularly useful if you pre-sell an item and it isn't able to be fulfilled or if an event gets cancelled.
  1. Go to Store & Forms > Reports > Refund Worksheet.
  2. For step by step directions, see our article on Refunding Orders En Masse.

You also have the ability to apply a FLAT dollar amount refund in the form of an Account Credit to each individual student listed under a user’s account, all at once ‘en masse.’ Get more information in our article on Processing Refunds by Student.

If someone accidentally buys more of an item than they meant to, or if they simply no longer want an item and would like to return it, you will want to process a single return. You will remove the line item from the order and issue a refund. If you need more information including the exact steps to follow, see our article on Processing a Return.




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