FAQs - PayPal

FAQs - PayPal

FAQ - PayPal says that my credit card is associated with a PayPal account and it will not let me use it to check out?


When a User tries to check out with a credit card that is linked to his/her PayPal account, they are required to check out through PayPal instead of just using the credit card number.  If the User does not wish to use PayPal, he/she will need to select a different credit card to use.

FAQ - How do I Troubleshoot Problems with a PayPal Transaction?

If a member has a problem completing their PayPal transaction, you can offer some advice to help them solve the problem. Neither you nor Membership Toolkit can contact PayPal on behalf of the member to help them troubleshoot.

Possible Solutions to Solve the Problem:
  1. Using multiple PayPal accounts from one computer can create a problem with PayPal.  Deleting your cookies may solve the problem.
  2. If they have created a PayPal account in the past with that credit card, PayPal will require them to log-in.
  3. Try using a different browser.  (Internet Explorer, Chrome, Firefox, Safari, etc)
  4. Try a different credit card.
  5. You may have a PayPal account and do not know (or remember!) it! (see below)
  6. Contact PayPal for assistance.

PayPal Help
1-888-221-1161
4 am - 10 pm, Monday - Friday
6 am - 8 pm, Saturday - Sunday
Pacific Time

UPDATE: August 9, 2012
If a member is trying to use a credit card or email address that is tied to a PayPal account, there is a possibility that the denied card has a hold placed on it. PayPal recently required that users sign a PayPal Electronic Communications Delivery Policy Consent. If your member has an account with PayPal and has not completed this step, their credit card will have a hold on it. Using a different browser will not help.

Not sure if you have a PayPal account? You may be surprised that you do!

TO LIFT THE RESTRICTION

1. Go to PayPal
2. Log-In. If you forgot your password, you will need to have it reset.



3. Answer the questions regarding the PayPal Electronic Communications Delivery Policy Consent


FAQ - How do I Contact PayPal?


Need help from PayPal?  Here is the number.....

1-888-221-1161
4 am - 10 pm, Monday - Friday
6 am - 8 pm, Saturday - Sunday
Pacific Time

You can also get help via their website: https://www.paypal.com/home



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