FAQs - Catalog and SKUs
FAQ - Can a SKU be deleted?
A SKU can be deleted up until the time you add it to a form. Once you have added it to a form it cannot be deleted.
If you no longer want to use a SKU that has previously been added to a form, make it Inactive.
- From the Dashboard, go to Store & Forms / Catalog.
- Select the SKU you wish to inactivate.
- On the Product Information tab, change "Product Active?" to "No".
Making a SKU Inactive will automatically move it to the Archived Products list. You can re-activate products from this list by clicking the "archived products" button, selecting the products, and clicking the "re-activate products" button. You can archive multiple products at once by checking the box next to the products and clicking the "archive selected" button.
FAQ - Is there an easy way to see the financial categories for SKUs?
The Ordered Items Report will show you all of your active SKUs and their financial category. Go to Store & Forms / Reports.
FAQ - Do orders in a shopping cart count towards the inventory control?
Yes, but for a limited time. To prevent over-selling items, the system places a temporary "hold" on inventory controlled items. When a User places an item in their cart, it will be "on hold" for them and they will have 15 minutes to complete the check out process before that item is released back into the available inventory.If the user attempts to complete their purchase after an item is Sold Out, the User will be notified that the item is no longer available.
FAQ - What happens when an item is sold out?
The user will see that the item is "sold out" on the order form. They will not be able to purchase this item unless the quantity is adjusted in the Catalog or Inventory Control is removed.Removing Options From an Active Form
When your inventory level for a specific item reaches zero, you can "remove" the option from the form by making it Inactive.
- From the Dashboard, go to Store & Forms and Select the Form.
- Go to the Line Items tab and "edit" the item you wish to make inactive.
- On the Sales Information tab, uncheck the options you no longer want presented to the user.
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