FAQ - Mobile App Message - No Organizations Available

FAQ - Mobile App Message - No Organizations Available

When you log in to the mobile app, you are only presented with the organizations that you are associated with through their Membership Toolkit organization. This is to assure the privacy of our customers. We want to assure that all of our customers always control who has access to their sites. The best way to provide this security is by requiring all first time users or 'stale' inactive users, create or update their accounts through the organization's website.

if you log in and see an error message "no organizations available" or you do not see an organization that you should, you need to go to that organization's Membership Toolkit account on your browser and login through the browser.

After you login, you must complete that organization's steps to completing or verifying your information. This includes reviewing your contact information and possibly reviewing your directory publish preferences. Once these two steps are completed, you are now associated with that organization. This helps organizations track everyone that is available to view their content or information in the mobile app. 

Once you are associated with an organization, if they have provided you access to the directory, you will be able to see the directory and any other relative information in the mobile app.



(MySchoolAnywhere Customers)
After migration has occurred, login credentials remain intact, but the User Account (login email & password) must be reconnected with the contact record. Visit the site on the web, log out, and log back in with the same email. Complete this process and then go back to the app and you should see your organization.


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