FAQ's - Mobile App

FAQ's - Mobile App

FAQ - How much does the mobile app cost?

It is free! It will not cost your parents anything to download and use the mobile app.
 

FAQ - Can we include Sponsors in our mobile app?

Yes! There are two ways to include sponsors in your mobile app. You can add sponsors to your mobile app landing page or create a page of sponsors by using the list feature and website pages.

FAQ - Why do the pictures and writing sometimes overlap on mobile devices?

There is a way to set up the images on your website so they respond better on mobile devices.

For large images that you want to fill the screen:

When you insert your image - select Auto Size as the Class. This will auto-size the image on the content page to fill the width of the content page and it will properly resize this image when the content page is viewed on a mobile device.

All other images should be sized to less than approx. 400 pixels within a content page.

FAQ - Can Outdated Contacts still access the Mobile App?


Yes. If a contact has an Outdated Status, they will still be able to view their organizations via the App. An Outdated user will be prompted to review and update their family information upon accessing the organization. Once they have updated this information, their status will be moved to Active.

FAQ - CSS to Remove Quick Links from Mobile Presentation

If you have "quick links" block as part of the structure or your home page, you can add Custom CSS to remove them from your mobile presentation. Go to Website / CSS and add the following:
/* Begin Mobile CSS */
@media only screen and (max-width: 1000px) {

  div.quick-links {
  display:none!important;
  }
}
/* End Mobile CSS */

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