FAQ - Can you return an item that has already been marked as delivered?
If a user has ordered, paid for, and received an item but decides to return it, you will need to mark the item as undelivered, issue a refund on the order then adjust the inventory manually.
To mark the item as undelivered:
- Open the user's Contact Record and click on the Orders tab.
- Click on the Order Number.
- Click on the blue "deliver..." button.
- Enter a negative number (such as -1) in the Delivering NOW box.
To issue the refund:
- Open the user's Contact Record and click on the Orders tab.
- Click on the Order Number.
- Then, you can click on the blue refund button and tell the system how the refund will occur (such as writing them a check or applying an account credit to be used later.)
To manually adjust the inventory:
- Go to Store & Forms / Catalog.
- Select "Adjust Inventory" for the item that needs adjustment.
See the Knowledge Base article Adjusting Inventory Numbers for more information.
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